The Falkin's team was there through the whole process

Blair and Cathy Worsnop had one of the most gut-wrenching experiences a homeowner can have: in 2006, their family home went up in flames. The loss was devastating. They lost all of their possessions, three beloved family pets-and a home that had given them years of cherished memories.

"We were in the house for 10 years," said Cathy, "the kids' teenage years-the grad parties, the birthday parties and the weddings."

It's hard to find the bright spot in the face of such heartache. But Blair had reason to be grateful early on when his Falkins representative was on the scene before the fire was entirely out.

"We had good insurance-top-notch insurance-which we didn't realize because we just buy insurance every year," said Blair. "They advised us what to buy and said we may as well, because you never know what will happen. You never think it's going to happen to you."

Cathy said the Falkins team was there through the whole process, making a very difficult time as painless as possible.

"They were awesome," she said. "It was a horrifying experience, and they did everything in their power to get us through it-and that's what they did. They helped."